Buying Small – Dealing with an Owner

by Mike on January 13, 2010

Dealing with An Owner Whenever Possible

On a mission to simplify things in my life, I’m focused on dealing with real people who want my business and provide real service. I’ve had too many experiences with policies and procedures from disembodied corporations lately and over the years. Since I made the decision to simplify my life, one of the obvious choices is to deal with people rather than corporate entities.

I read a blog post awhile back, I don’t remember who wrote it, but  he talked about choosing restaurants in a town you’re not familiar with. He said he started with restaurants with a first name like Charlie’s, or with a family name because he thought they would care more about the food and service. Now, it won’t work all the time, but it’s a good idea.

What I’m looking to do is whenever possible to deal with real small businesses where the owner is part of the business. That means the owner is there and accessible. We can talk face to face. If I have a problem or a question, I don’t want to know the corporate policy, I want my problem solved, my question answered.

It will be impossible to do this all the time, but I think it can happen more often than not. I already do this with restaurants. My favorite breakfast and dinner restaurants are locally owned. (Heffer’s, Sunrise Sunset Grille, and Toyko Japanese Restaurant) The owners are there, the staff cares and though they’re not perfect, they fix any problem that arises fast and without complaint.

For now, we need the Walmarts and Winn-Dixies of the world and probably will for some time. By when it is in my power of choice, I will deal with locally owned businesses where the owner is active in the business. As I find good service and good prices, I will report here.

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